Hollywood Delivery + Terms of Business
Purchasing on our Secure On Line Site
We accept credit and debit card payment via Visa, MasterCard or Switch, Maestro or alternatively you may send a cheque or postal order. We do not charge for any item until it is ready to ship. You can order on-line with your card on our secure site or you may order via phone, fax or through the post. We reserve the right to decide when confirmation for an order is accepted by us that is until the goods are picked awaiting dispatch and payment is taken.
Any order received after 3.00pm or any order placed over the weekend or Bank Holiday will be shipped the next business day.
Shopping on our secure site couldn't be easier !!
Summer Sale Terms and Conditions - Please note the sale offers cannot be used in conjunction with any other offers.
Fancy Dress-Postage and Packaging
The standard carriage cost is £6.99 for 1st class recorded delivery.
PLEASE NOTE: Worldwide/Overseas, Ireland and Channel Islands please see below for postage prices.
Balloons Postage and Packaging
Uninflated Balloons -Standard postage option is £3.95
Inflated balloons-Postage Costs from £6.00 which is the standard carriage cost
Hollywood Delivery Options & Prices
- Recorded Delivery 1st Class - £6.99
- Recorded Delivery 2nd Class - £5.99
- Special Delivery - Guaranteed next day (excluding Saturdays) - £9.95
- Special Delivery - Guaranteed Saturday Delivery - £11.95
- Collect In Store at either store - £1.50 admin and guaranteed reserve fee. (Please phone the store chosen for collection before travelling)
Prices are for parcels under 2kg. We will call you if your order is over this weight as there maybe extra postage costs.
PLEASE NOTE: These prices are for UK mainland delivery. Overseas, Ireland and Channel Islands please phone for postage prices.
European and International Delivery Options & Prices
- European delivery-signed for - £13.95
- USA and Canada International signed for - £19.95
- Rest of the world International signed for - £19.95
Prices above are for parcels under 2kg. We will contact you if your order is over this weight and advise you of the extra postage costs to pay.
Please allow 2 working days from the time you place your order for the order to be dispatched. This may vary at peak times of year, so you should plan well in advance if your party goods are required for a particular event.
If the goods are required urgently, they can be dispatched via a guaranteed delivery service and we will advise you of the additional cost before dispatch. If for any reason we cannot deliver the order in time, we will contact you and you will then have the option to cancel all or part of the order. Responsibility will not be accepted for consequential loss or damage occasioned by errors or delay in delivery.
Guarantee
We choose our stock carefully, only carrying those lines which we consider to be up to our high standards. However, due to the nature of our products, we are unable to offer guarantees.
Privacy
In accordance with the Data Protection Act 1998, the personal information which you give us such as name, address, phone number, email address and credit card details is used solely for the purpose of processing your order and to provide you with the best possible service. Credit Card details will only be requested in the case of telephone orders.
For your total security, all our online payments are processed by Sage Pay. Hollywood does not see or have access to your card details at any time.
Sage Pay have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCIDSS), and adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
All the information we collect will be held securely and will not be disclosed to third parties. It is also not our policy to send marketing or unsolicited emails to our customers at any time. We ask for your contact telephone number and email address so that we can contact you if necessary about your order. This would only be if we wanted to verify details of your order, if we were out of stock of items you had ordered and wished to discuss alternatives, or to confirm delivery details. Please rest assured when entering our checkout you are on a secure website.
Returns
No returns will be accepted without prior authorization. You must e mail us to receive authorisation. You have the right to cancel your order within seven days of receipt of goods. Notification must be in writing and the goods should be returned in a new condition, unused or unworn and in the original packaging. If the item is faulty it will be inspected by our own QC department for any signs of wear or sabotage. The cost of return is the responsibility of the customer. We cannot accept responsibility for returned goods if they are lost in transit to us. It is the customer's responsibility to obtain a free Proof of Posting Certificate or adequately insure the goods against loss. A full refund will be given within 30 days of cancellation but we cannot refund any postage costs.
If you no longer want your item or it is the wrong size please e mail us via the contacts tab to receive authorisation. You must notify us immediately and return the item within 7 days of receipt. We will refund the item minus a 15% re-stocking fee. The cost of the return is the responsibility of the customer and no postage costs will be refunded.
If you wish to exchange an item please contact us via e mail to receive authorisation and send the item back within 7 days of receipt. The replacement item will be despatched on receipt of re-posting costs.
Please note we will not accept returns or issue refunds on the following items: Wigs, wig caps, facial hair, make-up, teeth, hosiery and underwear
Remittances
All orders must be paid for before we can dispatch them. All prices shown on this website are plus postage and packaging unless otherwise stated. We reserve the right to alter prices without notice. All prices are subject to change without notice. Your consumer's statutory rights are not affected.
Delivery Details
Recorded Delivery 1st Class & 2nd Class
- Online Tracking
- Proof of posting
- Signature on delivery
- Online confirmation of delivery
- Up to £36 compensation
We aim to deliver your First Class Recorded item the next working day but may take up to three days, or within five days if you use Second Class.
Special Delivery
Guaranteed delivery before 1.00pm
- 99%* UK coverage
- Online tracking
- Electronic Proof of Delivery
- Proof Of Posting
- Signature On Delivery
Use Special Delivery™ Next Day and we'll guarantee delivery by 1.00pm of the next working day to 99%* of the country, including Northern Ireland , Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm
When you use Special Delivery™ Next Day you can claim compensation up to £500 or the value of the item, whichever is the lower.
If you require your order within 2 working days we recommend you use this special delivery options. All parcels are posted by 3.00pm each day; orders after 3.00pm will be processed the following day. Delivery dates quoted above are based on working days (Mon-Fri). Weekend delivery is not guaranteed. This delivery service is insured up to £500.
Special Delivery - Saturday Delivery
- 99%* UK coverage
- Online tracking
- Electronic Proof of Delivery
- Proof Of Posting
- Signature On Delivery
If you need your item sent over the weekend, you can also arrange a guaranteed Saturday Delivery available at just £2 extra per item.
Mail an item on a Friday and we can guarantee next day delivery even though it's a Saturday. Items sent to the following business types are excluded from the Saturday Guarantee: Banks, Building Societies, Travel Agents, Jewellers and Post Office Branches
For further information please visit www.royalmail.co.uk
Urgent Orders Next Day Delivery
If orders are required for next day delivery please phone us on 01202 532262 or 525382 (Please note this option is not available on web exclusive products). Parcels will require a signature on delivery.
Collect In Store Policy
If you live or work close to one of the shops either Castle Lane West store, Post Office Road store or Queensway in Southampton store , you may purchase and collect your order from us within our normal opening hours of Monday to Saturday, 10.00am to 5.30pm. Closed Sundays.
You must supply credit card details and choose the option to ‘collect in store' and choose the relevant store. Please always contact your local store before collection to ensure the goods are ready for your collection.
It is suggested that you phone us on 01202 532262 or 525382 for Castle Lane or 01202 554652 for Post Office Road or Queensway on 02380 221494 or email orders@hollywood.uk.com to confirm your order is in stock before you travel to your chosen store.
Please see our location map for further details
Note
All packages sent by Hollywood will need signing for.
We recognize that some events are last minute hence we provide express options, however when possible we suggest that you leave a couple of days grace so not to be disappointed. We send our parcels by Royal Mail or by a courier. All items purchased from www.hollywood.uk.com are made pursuant to their shipment contract. This means that the risk of loss and title for such items pass to you upon collection by the appointed courier.
