Our Delivery / Terms of Business

Purchasing on our Secure On Line Site

We accept credit and debit card payment via Visa, MasterCard or Switch/Maestro or alternatively you may send a cheque or postal order. We do not charge for any item until it is ready to ship. You can order on-line with your card on our secure site or you may order via phone, fax or through the post. We reserve the right to decide when confirmation for an order is accepted by us that is until the goods are picked awaiting dispatch and payment is taken.

Any order received after 3.00pm or any order placed over the weekend or Bank Holiday will be shipped the next business day.

Shopping on our secure site couldn't be easier !!

Postage and Packaging

The standard carriage cost is £5.00 plus £1.00 per item will be added for every item ordered (up to a maximum of 20 items) but if you are having more than 20 items please phone for discount on the postage and packaging charges.

PLEASE NOTE: Overseas, Ireland and Channel Islands please phone for postage prices.

Delivery Options & Prices

Prices are for parcels under 2kg. We'll call if your order is over this amount.

£1.00 per item will be added for every item ordered (up to a maximum of 20 items) but if you are having more than 20 items please phone for discount on the postage and packaging charges.

PLEASE NOTE: These prices are for UK mainland delivery. Overseas, Ireland and Channel Islands please phone for postage prices.

Please allow 2 working days from the time you place your order for the order to be dispatched. This may vary at peak times of year, so you should plan well in advance if your party goods are required for a particular event.

If the goods are required urgently, they can be dispatched via a guaranteed delivery service and we will advise you of the additional cost before dispatch. If for any reason we cannot deliver the order in time, we will contact you and you will then have the option to cancel all or part of the order. Responsibility will not be accepted for consequential loss or damage occasioned by errors or delay in delivery.

Guarantee

We choose our stock carefully, only carrying those lines which we consider to be up to our high standards. However, due to the nature of our products, we are unable to offer guarantees.

Privacy

In accordance with the Data Protection Act 1998, the personal information which you give us such as name, address, phone number, email address and credit card details is used solely for the purpose of processing your order and to provide you with the best possible service. This information will be held securely and will not be disclosed to third parties. It is also not our policy to send marketing or unsolicited emails to our customers at any time. We ask for your contact telephone number and email address so that we can contact you if necessary about your order. This would only be if we wanted to verify details of your order, if we were out of stock of items you had ordered and wished to discuss alternatives, or to confirm delivery details. Please rest assured when entering our checkout you are on a secure website.

Returns

No returns will be accepted without prior authorization. You have the right to cancel your order within seven working days of receipt of goods. Notification must be in writing and the goods should be returned in a new condition, unused or unworn and in the original packaging. The cost of return is the responsibility of the customer. We cannot accept responsibility for returned goods if they are lost in transit to us. It is the customer's responsibility to obtain a free Proof of Posting Certificate or adequately insure the goods against loss. A full refund will be given within 30 days of cancellation but we cannot refund any postage costs.

Remittances

All orders must be paid for before we can dispatch them. All prices shown on this website are plus postage and packaging unless otherwise stated. We reserve the right to alter prices without notice. All prices are subject to change without notice. Your consumer's statutory rights are not affected.

Delivery Details

Recorded Delivery 1st Class & 2nd Class

We aim to deliver your First Class Recorded item the next working day, or within three days if you use Second Class.

Special Delivery

Guaranteed delivery before 1.00pm

Use Special Delivery™ Next Day and we'll guarantee delivery by 1.00pm of the next working day to 99%* of the country, including Northern Ireland , Jersey and Guernsey. Some places take longer to deliver to, but we still guarantee delivery within three working days by 5.30 pm

When you use Special Delivery™ Next Day you can claim compensation up to £500 or the value of the item, whichever is the lower.

If you require your order within 2 working days we recommend you use this special delivery options. All parcels are posted by 3.00pm each day; orders after 3.00pm will be processed the following day. Delivery dates quoted above are based on working days (Mon-Fri). Weekend delivery is not guaranteed. This delivery service is insured up to £500.

Special Delivery – Saturday Delivery

If you need your item sent over the weekend, you can also arrange a guaranteed Saturday Delivery available at just £2 extra per item.

Mail an item on a Friday and we can guarantee next day delivery even though it's a Saturday. Items sent to the following business types are excluded from the Saturday Guarantee: Banks, Building Societies, Travel Agents, Jewellers and Post Office Branches

For Further information please visit www.royalmail.co.uk

Urgent Orders Next Day Delivery

If orders are required for next day delivery please phone us on 01202 532262 or 525382 (Please note this option is not available on web exclusive products). Parcels will require a signature on delivery.

Collect In Store Policy

If you live or work close to our shop, you may purchase and collect your order from us within our normal opening hours of Monday to Saturday, 10.00am to 5.30pm. Closed Sundays.

You must supply credit card details and choose the option to ‘collect in store'

It is suggested that you phone us on 01202 532262 or 525382 or e mail info@hollywood.uk.com to confirm your order is in stock before you travel to our store.

Please see our location map for further details

Note

We are unable to post to a different address other than the credit card billing address .

All packages sent by Hollywood will need signing for.

We recognize that some events are last minute hence we provide express options, however when possible we suggest that you leave a couple of days grace so not to be disappointed. We send our parcels by Royal Mail or by a courier. All items purchased from www.hollywood.uk.com are made pursuant to their shipment contract. This means that the risk of loss and title for such items pass to you upon collection by the appointed courier.

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