Purchasing on Our Secure On Line Site
We accept credit and debit card payment via Visa, MasterCard or Debit card, Paypal or alternatively you may send a cheque or postal order. (Goods will not be dispatched until funds have cleared and should be made payable to ‘Hollywood’)
You can order on-line with your card on our secure site or you may order via phone or through the post. We reserve the right to decide when confirmation for an order is accepted by us that is until the goods are picked awaiting dispatch and payment is taken.
Any order received after 1.00pm or any order placed over the weekend or Bank Holiday will be shipped the next business day.
Shopping on our secure site couldn't be easier !!
All orders must be paid for before we can dispatch them. All prices shown on this website are plus postage and packaging unless otherwise stated. We reserve the right to alter prices without notice. All prices are subject to change without notice. Your consumer's statutory rights are not affected.
Collect In Store Policy
If you live or work close to one of the shops either Castle Lane West store, Poole store or Queensway in Southampton store, you may purchase and collect your order from us within our normal opening hours of Monday to Saturday, 10.00am to 5.30pm. Closed Sundays except Poole shop is open 11am - 4pm on Sundays.
You must supply credit card details and choose the option to ‘collect in store' and choose the relevant store. Please always contact your local store before collection to ensure the goods are ready for your collection.
It is suggested that you phone us on 01202 532262 or 525382 for Castle Lane or 01202 660841 for Poole or Queensway on 02380 221494 or email email@example.com to confirm your order is in stock before you travel to your chosen store.
Please see our location map for further details
If an unwanted item is returned to the store within 7 days you may incur a 15% re-stocking fee. The item must be re-saleable and with all packaging and parts present. Please note we will not accept returns or issue refunds on the following items: Wigs, wig caps, facial hair, make-up, teeth, hosiery, eye accessories, underwear and other hygiene products.
If the merchandise arrives too late for your event, please e mail us to advise of your wish to return the items. Please return it using the instructions outlined below. If Hollywood, or our couriers are at fault in anyway we will refund the full cost of the Merchandise + P&P. There are some circumstance when neither Hollywood nor the couriers acting on our behalf are at fault, for example; if the customer has selected an incorrect delivery address, postage option, or was absent during delivery. If this is the case and the customer wishes to return their order they will be refunded for the total value of the merchandise minus the cost of postage paid.
On-Line Returns Policy and refund Policy Exclusions
We want you to be completely satisfied. If you're unhappy with your purchase however, you may return unwanted on-line order items within 14 days [*] for a full refund.(*exclusions apply)
*No website order returns will be accepted without prior authorization. You must e mail us to receive authorisation. You have the right to cancel your order within fourteen days of receipt of goods. Notification must be in writing and the goods should be returned in a new condition, unused or unworn and in the original packaging. If the item is faulty it will be inspected by our own QC department for any signs of wear or sabotage. The cost of return is the responsibility of the customer. We cannot accept responsibility for returned goods if they are lost in transit to us. It is the customer's responsibility to obtain a free Proof of Posting Certificate or adequately insure the goods against loss. We try to make refunds within one week of receipt of goods back to us though promise to make all refunds within 14 calendar days.
If you no longer want your item or it is the wrong size please e mail us via the contacts tab to receive authorisation. You must notify us immediately and return the item within 14 days of receipt. The cost of the return is the responsibility of the customer and no return postage costs will be refunded.
If you wish to exchange an item you have purchased through the website please contact us via e mail to receive authorisation and send the item back within 14 days of receipt. The replacement item will be despatched on receipt of re-posting costs.
* Please note we will not accept returns or issue refunds on the following items: Wigs, wig caps, facial hair, make-up, teeth, hosiery, eye accessories, underwear and other hygiene products.
All items will be inspected upon their return. We regret that goods cannot be refunded where there is clear evidence of wear, traces of body odour, cigarette smoke, makeup, fake tan and/or perfume. We kindly request, that you treat all unwanted items in your possession how you would wish to receive them.
We cannot accept returns for refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse.
Some costumes may include stockings, underwear, masks, wings, wigs and/or other accessories. These items are supplied in sealed packets separate to the costume. We strongly recommend that customers try on the costume first. Unfortunately we are unable to process refunds under any circumstances where items have been removed from sealed packaging.
Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us. If you wish the item resent to you, we will ask for a nominal fee to cover additional shipping costs. Your statutory rights are not affected.
Please note that we work in full accordance for consumer protection with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and we respect and adhere to all of your customer rights in compliance with this Act.
* In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 we will not refund the customers cost of postage to return a product to us - unless the product is proven to be faulty.
We choose our stock carefully, only carrying those lines which we consider to be up to our high standards. However, due to the nature of our products, we are unable to offer guarantees. All images which portray costumes or items are used with the permission of the Copyright holder. Hollywood make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased. However Hollywood cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice. It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings.
Hollywood, its employees and directors shall be under no liability to any defect arising from; fair wear and tear, negligence, or abnormal working conditions. This liability disclaimer does not affect your rights as outlined by the Sale of Goods Act 1979.
In accordance with the Data Protection Act 1998, the personal information which you give us such as name, address, phone number, email address and credit card details is used solely for the purpose of processing your order and to provide you with the best possible service. Credit Card details will only be requested in the case of telephone orders.
For your total security, all our online payments are processed by Sage Pay. Hollywood does not see or have access to your card details at any time.
Sage Pay have achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCIDSS), and adhere to the most stringent levels of fraud screening, ensuring that your details remain secure throughout the transaction process.
All the information we collect will be held securely and will not be disclosed to third parties. It is also not our policy to send marketing or unsolicited emails to our customers at any time. We ask for your contact telephone number and email address so that we can contact you if necessary about your order. This would only be if we wanted to verify details of your order, if we were out of stock of items you had ordered and wished to discuss alternatives, or to confirm delivery details. Please rest assured when entering our checkout you are on a secure website.
Hollywood Fancy Dress Limited,
31-35 Castle Lane West,
VAT number : 175453394
Company No: 8774294